GENERAL TERMS AND CONDITIONS:
1. Booking your Holiday / Tour
a) The contract in respect of your holiday is made with Travel with Southwind, Inc (‘the Company‘), registered in Cebu City, Philippines and all bookings are subject to these terms and conditions.
b) All bookings must be made through an authorized representative of the Company. A stated deposit amount shall constitute a valid confirmation of booking. Once confirmed, succeeding payments and deadlines shall be stipulated based on the supplier conditions of the tour package or airline ticket.
c) Tour Package or product must be paid in full on date stipulated on the Package as this constitutes the deadline of the suppliers to guarantee all services at rates quoted. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the initial non-refundable deposit.
d) If booking is made after stipulated full payment due, or 30 days before departure, whichever comes first, then immediate payment is required to guarantee confirmation.
2. Price Policy
a) The Company is under no obligation to furnish a breakdown of the costs involved in a tour package.
b) The Company reserves the right to notify client of any increase in price before accepting the booking.
c) After the issuance of a Confirmation Invoice, if the clients chooses not to pay for the holiday in full at the time of booking, the price of the tour package may be subject to surcharges in specific limited circumstances. However, these surcharges will only be applied to account for fluctuations in transportation costs, such as fuel prices, taxes, or fees related to services like landing taxes at airports. They may also arise due to changes in the exchange rate applied to the particular package or if the government or regulatory body introduces tax increases. Clients will be informed of any surcharges through a revised Confirmation Invoice sent to them.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (a) to accept the change of arrangements (b) to purchase another holiday or travel service product from us or (c) to cancel your holiday.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
c) No compensation for non-refundable items will be paid by Company for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, extreme traffic conditions, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that passenger avails of an adequate travel insurance.
d) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to the holiday journey, will normally be found on the carrier’s tickets or website.
e) If you fail to pay the balance of the tour price on set deadline stipulated or at least 30 days before departure, whichever comes first, the Company will treat the booking as cancelled and levy the cancellation charges. Only in the absence of stipulated deadlines in tour packages which constitutes non-refundable after deadline, the following cancellation charges apply:
180 days before departure: Full deposit
90 days before departure: 50% cancellation charges
45 days before departure: 75% cancellation charges
30 days before departure: 100% cancellation charges
f) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.
4. Voluntary Cancellation
a) You may cancel your holiday at any time providing you notify the Company in writing. However, any payment after stipulated payment deadlines will be non-refundable as these are the payment/cancellation deadlines set by suppliers to guarantee the rates of the package tour booked.
b) Refunds shall be processed in a timely manner according to return of money from airline and/or other tour suppliers,if any. Airline ticket refunds are processed in 6-8 months and returned to client through Cash or Bank Deposit. Admin and bank transfer charges may apply.
c) Refundable amounts may be used as travel fund for future credit against other travel product or service availment and admin charges shall be waived.
d) Rebooking or keeping the value as travel fund may be agreed upon on a case to case basis and shall be subject to approval of Company vis-a-vis supplier conditions less costs incurred. Any changes in price to the new date shall be borne by the client.
5. Company Responsibilities
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
b) The company will not be held responsible if a customer or any member of their party experiences death, illness, or injury due to any failure to perform or improper execution of the contract, where such failure can be attributed to (i) the actions or omissions of any member of the party, (ii) those of a third party not connected with the provision of the holiday, or (iii) an unforeseeable event that neither the company nor the service provider could have anticipated or prevented, even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company shall exercise all efforts to retrieve non-refundable items on unused services on a case to case basis. However, fulfillment will be dependent on supplier timeline, conditions and administrative costs, should the need arise.
6. Passenger Responsibilities
a) Passenger is responsible for arranging own comprehensive travel insurance, though an appropriate policy can be incorporated into your tour package If applicable.
b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
c) Passenger is responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) When booking a holiday with the Company, passengers are expected to behave in an orderly manner and avoid disrupting the enjoyment of others on the holiday or damaging the Company's reputation. If this clause is breached, the holiday of the offending party will be terminated immediately, and the Company will no longer have any further contractual obligation to them. The Company retains the right to recover compensation for any damages caused from the responsible individual and/or the person.
7. Complaints
a) If you encounter any issues during your vacation, please promptly inform the respective airline, hotel, local agent, or other suppliers involved, so they can make efforts to resolve the situation. If problems persist and cannot be resolved, it is essential to contact the Company's office for assistance. The Company cannot be held accountable for disruptions to the itinerary if they are not informed of the problem when corrective action can be taken, especially in cases beyond their control. Should a complaint remain unresolved, you must write to the Company within 28 days of your return home, providing your original booking reference number and all relevant details. Failure to follow these steps may hinder the Company's ability to address the issue and may impact your eligibility for compensation.
b) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
8. Data Protection Act
The Company may request certain personal information from individuals, such as dietary preferences, disability/medical details, or religious requirements. This information will be maintained confidentially by the Company and can be accessed by the individuals during the Company's regular working hours. If necessary to fulfill the Company's contractual obligations, this information may be shared with suppliers.
9. Group Booking Policy
a) Certain group policies not mentioned, may apply pursuant to transportation and land suppliers with specific conditions for the guarantee of group rates. These shall be discussed upon sign-up. Early Booking conditions may strictly apply.
b) The client may request for a replacement of participation provided this is done before the final cut-off advised and/or final deadline whichever comes first. Replacement passenger shall bear the same benefits of the original participant and prevailing conditions apply.
c) The Company has the right to cancel or rebook the group departure due to insufficient demand, unsafe conditions (except for events beyond control) or any other reason. Advice is given prior to final payment or departure and alternative dates or products may be offered or opt for full refund.
d) The Company has the right to cancel, rebook or add supplement fees if group falls below minimum guarantee.
Terms and Conditions may be amended at any time based on lawful, fair and standard industry practice and updated through the website.
1. Booking your Holiday / Tour
a) The contract in respect of your holiday is made with Travel with Southwind, Inc (‘the Company‘), registered in Cebu City, Philippines and all bookings are subject to these terms and conditions.
b) All bookings must be made through an authorized representative of the Company. A stated deposit amount shall constitute a valid confirmation of booking. Once confirmed, succeeding payments and deadlines shall be stipulated based on the supplier conditions of the tour package or airline ticket.
c) Tour Package or product must be paid in full on date stipulated on the Package as this constitutes the deadline of the suppliers to guarantee all services at rates quoted. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the initial non-refundable deposit.
d) If booking is made after stipulated full payment due, or 30 days before departure, whichever comes first, then immediate payment is required to guarantee confirmation.
2. Price Policy
a) The Company is under no obligation to furnish a breakdown of the costs involved in a tour package.
b) The Company reserves the right to notify client of any increase in price before accepting the booking.
c) After the issuance of a Confirmation Invoice, if the clients chooses not to pay for the holiday in full at the time of booking, the price of the tour package may be subject to surcharges in specific limited circumstances. However, these surcharges will only be applied to account for fluctuations in transportation costs, such as fuel prices, taxes, or fees related to services like landing taxes at airports. They may also arise due to changes in the exchange rate applied to the particular package or if the government or regulatory body introduces tax increases. Clients will be informed of any surcharges through a revised Confirmation Invoice sent to them.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (a) to accept the change of arrangements (b) to purchase another holiday or travel service product from us or (c) to cancel your holiday.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
c) No compensation for non-refundable items will be paid by Company for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, extreme traffic conditions, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that passenger avails of an adequate travel insurance.
d) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to the holiday journey, will normally be found on the carrier’s tickets or website.
e) If you fail to pay the balance of the tour price on set deadline stipulated or at least 30 days before departure, whichever comes first, the Company will treat the booking as cancelled and levy the cancellation charges. Only in the absence of stipulated deadlines in tour packages which constitutes non-refundable after deadline, the following cancellation charges apply:
180 days before departure: Full deposit
90 days before departure: 50% cancellation charges
45 days before departure: 75% cancellation charges
30 days before departure: 100% cancellation charges
f) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.
4. Voluntary Cancellation
a) You may cancel your holiday at any time providing you notify the Company in writing. However, any payment after stipulated payment deadlines will be non-refundable as these are the payment/cancellation deadlines set by suppliers to guarantee the rates of the package tour booked.
b) Refunds shall be processed in a timely manner according to return of money from airline and/or other tour suppliers,if any. Airline ticket refunds are processed in 6-8 months and returned to client through Cash or Bank Deposit. Admin and bank transfer charges may apply.
c) Refundable amounts may be used as travel fund for future credit against other travel product or service availment and admin charges shall be waived.
d) Rebooking or keeping the value as travel fund may be agreed upon on a case to case basis and shall be subject to approval of Company vis-a-vis supplier conditions less costs incurred. Any changes in price to the new date shall be borne by the client.
5. Company Responsibilities
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
b) The company will not be held responsible if a customer or any member of their party experiences death, illness, or injury due to any failure to perform or improper execution of the contract, where such failure can be attributed to (i) the actions or omissions of any member of the party, (ii) those of a third party not connected with the provision of the holiday, or (iii) an unforeseeable event that neither the company nor the service provider could have anticipated or prevented, even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company shall exercise all efforts to retrieve non-refundable items on unused services on a case to case basis. However, fulfillment will be dependent on supplier timeline, conditions and administrative costs, should the need arise.
6. Passenger Responsibilities
a) Passenger is responsible for arranging own comprehensive travel insurance, though an appropriate policy can be incorporated into your tour package If applicable.
b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
c) Passenger is responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) When booking a holiday with the Company, passengers are expected to behave in an orderly manner and avoid disrupting the enjoyment of others on the holiday or damaging the Company's reputation. If this clause is breached, the holiday of the offending party will be terminated immediately, and the Company will no longer have any further contractual obligation to them. The Company retains the right to recover compensation for any damages caused from the responsible individual and/or the person.
7. Complaints
a) If you encounter any issues during your vacation, please promptly inform the respective airline, hotel, local agent, or other suppliers involved, so they can make efforts to resolve the situation. If problems persist and cannot be resolved, it is essential to contact the Company's office for assistance. The Company cannot be held accountable for disruptions to the itinerary if they are not informed of the problem when corrective action can be taken, especially in cases beyond their control. Should a complaint remain unresolved, you must write to the Company within 28 days of your return home, providing your original booking reference number and all relevant details. Failure to follow these steps may hinder the Company's ability to address the issue and may impact your eligibility for compensation.
b) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
8. Data Protection Act
The Company may request certain personal information from individuals, such as dietary preferences, disability/medical details, or religious requirements. This information will be maintained confidentially by the Company and can be accessed by the individuals during the Company's regular working hours. If necessary to fulfill the Company's contractual obligations, this information may be shared with suppliers.
9. Group Booking Policy
a) Certain group policies not mentioned, may apply pursuant to transportation and land suppliers with specific conditions for the guarantee of group rates. These shall be discussed upon sign-up. Early Booking conditions may strictly apply.
b) The client may request for a replacement of participation provided this is done before the final cut-off advised and/or final deadline whichever comes first. Replacement passenger shall bear the same benefits of the original participant and prevailing conditions apply.
c) The Company has the right to cancel or rebook the group departure due to insufficient demand, unsafe conditions (except for events beyond control) or any other reason. Advice is given prior to final payment or departure and alternative dates or products may be offered or opt for full refund.
d) The Company has the right to cancel, rebook or add supplement fees if group falls below minimum guarantee.
Terms and Conditions may be amended at any time based on lawful, fair and standard industry practice and updated through the website.